Provider Training Academy

UniCare Health Plan of West Virginia, Inc. (UniCare) offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they become available.

Provider Pathways – Doing Business with UniCare Health Plan of West Virginia, Inc. eLearning.

Provider Pathways is a 24/7 educational resource that offers a foundation for doing business with UniCare Health Plan of West Virginia, Inc. It’s designed to be user friendly and gives you flexibility when scheduling training for yourself and your staff:

In order to launch the Provider Pathways eLearning, please complete WV Provider Pathways registration.

Training and tutorials

Presentations and webinars

Screening, Brief Intervention, and Referral to Treatment (SBIRT)

SBIRT Toolkit

A clinician’s tool for identifying risky substance use behaviors and providing appropriate intervention.

Screening, brief intervention, and referral to treatment, commonly referred to as SBIRT, is an evidence-based, comprehensive, integrated approach to the delivery of early intervention and treatment services to people with substance misuse and those at risk of developing disorders. The goal of SBIRT is to reduce and prevent related health consequences, disease, accidents, and injuries. Risky substance use is a health issue that often goes undetected; providers can help by incorporating this evidence-based tool that is demonstrated to be valid and reliable in identifying individuals with problem use or at risk for a substance use disorder (SUD).

If you wish to print SBIRT educational materials, please review the links below to obtain a downloadable flier and brochure. For any further discussions regarding SBIRT, please contact your Provider Experience or Provider Relations representative.


Learn About Availity*

Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page. 

Cultural competency resources

Provider manual

The provider manual provides key administrative information, including the quality improvement program, the utilization management (UM) program, quality standards for providers, claims appeals, and reimbursement policies.

My Diverse Patients

The My Diverse Patients website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves regardless of their background.

Interpreter services

Engaging a qualified interpreter improves effective communication between you and your patient.  The interpreter services guide below outlines the interpreter services available to providers and staff through UniCare, in addition to practical tips for communicating with both interpreters and patients who speak limited English.

* Availity, LLC is an independent company providing administrative support services on behalf of UniCare Health Plan of West Virginia, Inc.

Provider tools & resources

Interested in becoming a provider in the UniCare network?

We look forward to working with you to provide quality services to our members.