UniCare Health Plan of West Virginia, Inc. (UniCare) offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they become available.
Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.
The provider manual provides key administrative information, including the quality improvement program, the utilization management (UM) program, quality standards for providers, claims appeals, and reimbursement policies.
The My Diverse Patients website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves regardless of their background.
Engaging a qualified interpreter improves effective communication between you and your patient. The interpreter services guide below outlines the interpreter services available to providers and staff through UniCare, in addition to practical tips for communicating with both interpreters and patients who speak limited English.
* Availity, LLC is an independent company providing administrative support services on behalf of UniCare Health Plan of West Virginia, Inc.