West Virginia Provider Directory
Patient Referral Resources
To view the full list of forms related to referrals and patient care coordination, please visit the Forms page .
Case management referrals
UniCare Health Plan of West Virginia, Inc. offers a complex case management program for high-risk members. Using claims and utilization data, we can identify diseases for which members are most at risk and to which they are most susceptible.
Our case managers work with everyone involved in the members’ care to help implement a case management plan based on the members’ individual needs. We provide education and support to our members and their families to help them improve their health and quality of life.
If you have a high-risk patient you would like to refer to this program, please call our Customer Care Center at 1-800-782-0095 (TTY 1-866-378-1634). Additionally, providers can refer a patient to complex case management through the 24/7 NurseLine at 1-888-850-1108.
Customer Care Center phone
24/7 NurseLine phone:
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